Shipping policy

All orders are processed after successful payment confirmation, or after order confirmation in the case of Cash on Delivery, where available.

Orders are usually processed within 1–3 business days. Business days mean Monday to Saturday, excluding Sundays and public holidays.

Orders placed on Sundays, public holidays, or during festivals may take additional time to process.

Once your order is packed and dispatched, you will receive a shipping confirmation message or email with tracking details, if available.

We currently ship across India, subject to courier partner serviceability.

Some PIN codes may not be serviceable. If your location is not serviceable, we may cancel the order and process a refund, where applicable.

International shipping is currently not available. If introduced in the future, the details will be updated on our website.

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

We may offer free shipping on selected products, promotional orders, or orders above a certain value. Such offers may change from time to time without prior notice.

Estimated delivery time may vary depending on your location, courier partner, and service availability.

Typical delivery timelines are:

Metro cities: 3–6 business days
Other cities and towns: 5–8 business days
Remote or rural locations: 7–12 business days

Delivery timelines are estimates only and may be affected by courier delays, weather conditions, public holidays, strikes, festivals, high order volume, or other circumstances beyond our control.

Once the order is handed over to the courier partner, delivery timelines are managed by the courier company. However, Laa & Dee Apparel will assist you in tracking and resolving delivery-related issues.

Cash on Delivery may be available for selected locations and orders.

For COD orders, the minimum order value and any applicable COD charges will be shown at checkout.

We reserve the right to cancel COD orders if the customer details are incomplete, incorrect, or if the delivery location is not serviceable.

Repeated refusal or non-acceptance of COD orders may result in Cash on Delivery being disabled for future purchases.

Once your order is dispatched, tracking details will be shared through SMS, email, WhatsApp, or your order account page, depending on the available option.

If tracking information is not updated immediately, please allow 24–48 hours for the courier partner to update the status.

Our courier partner will attempt to deliver the order to the address provided by you at checkout.

Please ensure that your shipping address, phone number, PIN code, and landmark are accurate. Laa & Dee Apparel will not be responsible for failed deliveries caused by incorrect or incomplete address details.

If the courier partner is unable to deliver the order after multiple attempts, the package may be returned to us.

Please do not accept the package if it appears damaged, opened, or tampered with at the time of delivery.

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with your order number, photos, and an unboxing video, if available. This will help us review and resolve the issue quickly.

If an order is returned to us due to an incorrect address, customer unavailability, refusal to accept delivery, or failure to respond to the courier partner, we may contact you for reshipping.

Additional shipping charges may apply for reshipping the order.

Address changes may be accepted only before the order is dispatched. Once the order has been shipped, we may not be able to change the delivery address.

To request an address change, please contact us as soon as possible with your order details.

For returns, exchanges, or refunds, please refer to our Return & Refund Policy.